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Independent Insurance Agents & Brokers<br/> of Idaho, Inc.
Independent Insurance Agents & Brokers
of Idaho, Inc.
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Wednesday, 10/01/2014email print

DESIGNATION
ACCREDITED CUSTOMER SERVICE REPRESENTATIVE (ACSR)

ACSR is a national designation program developed by the Independent Insurance Agents & Brokers of America (IIABA) to promote and recognize the professionalism of agency personnel in the insurance industry. Personal and Commercial Lines study guides and examinations are produced by the American Institute for CPCU (AICPCU). With more than 13,000 designees, ACSR is the most prestigious program of its kind. Earning the ACSR designation takes hard work and commitment, and the results are immediate. ACSRs have more product knowledge, better selling and account rounding skills and are highly prepared to provide clients with outstanding service. ACSR designations can be earned in:

  • Personal Lines
  • Commercial Lines
ACSR is designed specifically for agencies that want:
  • 100% customer retention
  • More customer referrals
  • Reduced E&O exposures
  • Low turnover of high-quality personnel
  • Higher account rounding and more sales
The ACSR program is approved for continuing education credits via self-study format, online. For more information click below:
  • ACSR Online Class 

    Contact Angelica Canlas at acanlas@iiabi.org
    Toll Free: (866) 805-4978
    Phone: (208) 342-9326
    Fax: (208) 336-2901

    ACSR PERSONAL LINES

    Module 1: Homeowners
    Homeowners policies provisions, endorsements and pricing; other residential policies

    Module 2: Personal Automobile
    The Personal Auto Policy (PAP) provisions, endorsements and pricing; underwriting

    Module 3: Personal Lines Related Coverages
    Dwelling; Personal Lines Floaters; Personal Umbrella; Watercraft; Government insurance programs


    ACSR COMMERCIAL LINES

    Module 6: Commercial Property
    Property loss exposures; Building and Personal Property; Business income; Causes of loss forms; Endorsements

    Module 7: Commercial Liability
    Liability loss exposures; CGL occurrence and Claims made forms; Endorsements; Commercial umbrella; Underwriting

    Module 8: Commercial Automobile
    Business auto coverage (BAC) and endorsements; Garage and Truckers forms

    Module 9: Commercial Lines Related Coverages
    Crime; Inland & Ocean Marine; Businessowners policies (BOP); Workers Compensation; Bonds

CORE MODULES
Required for all ACSR designations


Module 4: Errors & Omissions/Loss Control
Agent liability; Client responsibilities; Reducing exposures; Common errors; Specialty markets; Claims

Module 5: Professional Development & Account Management
Customer needs; Quotes and proposals; New business development; Account rounding and cross selling; Management of renewals; Non-renewals; Cancellations; Claims


ACSR Online Courses

Arm Your Front Line With the Skills to Boost Your Bottom Line

You know that an educated Customer Service Representative is an invaluable asset to your agency. But there never seems to be a good time for your staff to be away from the office to attend a seminar.

Good news! The ACSR Online program makes it possible for CSRs in your agency to earn the nationally-recognized Accredited Customer Service Representative designation on their own time and at their own pace. With more than 13,000 designees, ACSR is the nations largest and most prestigious program of its kind.

The ACSR Online approach to learning is efficient and convenient. The study materials cover all the information offered in the core, personal and commercial lines ACSR seminars.

Best of all, ACSR Online materials are quality, affordable and provide an excellent alternative to classroom instruction. The materials for the Personal and Commercial Lines modules have been revised by AICPCU/IIA.

ACSR Online is available for designations in Personal Lines and Commercial Lines. You will receive c
ontinuing education credits for licensed individuals who pass the national exam (6 hours per module for personal, and commercial lines.) And upon attaining the ACSR designation, successful candidates receive a personalized ACSR certificate suitable for framing.

IIABI MEMBER FEE
$50-$75 per Module
$50 one-time fee for Designation Registration and personalized Certificate

Independent Insurance Agents & Brokers of Idaho, Inc.

595 S. 14th Street
Boise, ID 83702-6836

phone: 208.342.9326
toll free: 866.805.4978
fax: 208.336.2901

email: wtippetts@iiabi.org

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