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Minnesota Independent Insurance Agents & Brokers
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Agency Management

This institute covers the important internal operations and factors that are necessary to successfully run an agency in today’s business world. A case study is used throughout the program for practical application of the theories, methods, and procedures.

Topics covered:

  • Elements of Agency Development*
  • Agency Marketing*
  • Financial Analysis*
  • Legal and Ethical Responsibilities*
  • Human Resources*
  • Agency Operations*
  • Client Retention and Services*

Participants will:

  • Learn to balance the roles of professional insurance counselor and successful businessperson.
  • Find methods to build and maintain staff support, maximize customer service, and improve overall operations while increasing the agency's bottom line.

* Mandatory topics are part of every Institute. Optional subjects will vary.

Cost:  $430.00 



Questions regarding these CIC Institutes should be directed to April Goodin at:

(763) 235-6460 or (800) 864-3846 extension 6475 Email: agoodin@miia.org



New Address

15490 101st Ave N., Suite 100, Maple Grove, MN 55369
P:  763.235.6460  T: 800.864.3846  F: 763.235.6461  E:  miia@miia.org

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