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Independent Insurance Agents & Brokers<br/>of Oregon
Independent Insurance Agents & Brokers
of Oregon
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Sunday, 04/20/2014email print


Accredited Customer Service Representative (ACSR)
Earn the designation that distinguishes the service you deliver!

 Congratulations to our ACSR Designees! 



ACSR is an international designation program developed and administered by the Independent Insurance Agents and Brokers of America (IIABA) to promote and recognize the professionalism of customer service personnel in the insurance industry. With more than 13,000 designees, ACSR is the nation’s largest program of its kind.  The ASCR program trains front-line insurance personnel to understand coverages and analyze risks and exposures with top-notch instruction and cutting edge content.  These courses will help everyone in the office provide exceptional customer service by learning current, practical, up-to-date information that can be applied immediately in daily interactions with customers.  In addition, the program has been approved for continuing education credit for ACSRs who are licensed in the state of Oregon.

How Do I Earn the ACSR Designation?    

ACSR offers designations in both personal lines and commercial lines. The ACSR courses may be taken in any order. All course work must be completed within six (6) years from the first exam.  Students must pass the appropriate exams to satisfy requirements for each ACSR designation.

Personal Lines:  The candidate must complete a minimum of five modules and pass exams for the three personal lines technical module and two core modules. 

Commercial Lines:  The candidate must complete a minimum of six modules and pass exams for the four commercial lines technical modules and the two core modules.

ACSR Modules - 2013

Personal Lines  

Module 1

Homeowners Insurance - March 28, 2013
Module 2 Personal Automobile Coverages - April 25, 2013
Module 3 Personal Lines Related Coverages - May 30, 2013

Core Modules

Module 4 Errors & Omissions/ Loss Control - June 27, 2013
Module 5 Professional Development/Customer Service Skills - July 25, 2013
Commercial Lines  

Module 6

Commercial Property Insurance - August 15, 2013
Module 7 Commercial Liability Insurance - September 26, 2013
Module 8 Commercial Automobile Insurance - October 24, 2013
Module 9 Commercial Lines Related Coverages - November 21, 2013

To register for any of the above classes CLICK HERE

ACSR On-Line

For those who cannot attend an ACSR class, online study is available.  Time away from the office is difficult to arrange so take advantage of the greater flexibility in scheduling, the reduced travel expense, self-directed study of ACSR On-Line.  12 On-Line modules are available. All ACSR guidelines apply.  Online ASCR classes are available through The Institutes. Here is the link: Insurance customer service representative training with Accredited Customer Service Representative (ACSR)
For help or more information, please contact Tyra at tyra@insureoregon.org 503.274.4000 ext 31.





Independent Insurance Agents and Brokers of Oregon
5550 SW Macadam Avenue, Suite 305
Portland Oregon 97239
Phone: 503 274-4000 or 1-866-77-IIABO   Fax: 503 274-0062

e-mail: IIABO@insureoregon.org

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